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Privacy Policy FSS

FSS by SCTSP Privacy Notice

Our contact details

Family Support by SCTSP
Paycare House
George Street

Tel: 01902 424147

Company Limited by Guarantee
Registered in England and Wales Company No. 3575079
Registered Charity No: 1077687

Main Contact: Sutinder Herian, Executive Director.

Definitions of services

Sickle Cell and Thalassaemia Support Project is abbreviated to SCTSP as part of our corporate branding. SCTSP is the charity.

Family Support Service By SCTSP. Family Support Service is abbreviated to FSS for ease of reading. FSS encompass the range of services with the aim of strengthening families and promoting the wellbeing of children. The support may be reactive, when parents are struggling or in anticipation of preventing problems arising.

What information we collect

We collect information about you and your family only if it is relevant to a service you have chosen to access or you have been referred for. The information we collect is to identify you and/or a family member(s) and this includes:

  • location address
  • email address
  • contact numbers
  • gender
  • date of birth
  • NHS Numbers and or
  • hospital numbers
  • other unique identifiable numbers

We also collect special category data/criminal offence data. This includes race, ethnic origin, medical reports and letters of referrals from medical professionals and police checks from local authorities. We can also collect data concerning religious or philosophical beliefs, which may influence your service needs.

We may also collect special category data which may influence your service choices. These include:

  • race
  • ethnic origin
  • religion
  • genetic results
  • health
  • sexual orientation
  • safeguarding data
  • police information exchange data

How we get the information and why we collect it

Most of the information we collect comes through referrals from one or more of local authority, schools, health visitors, doctors and parents (you). We also visit people and families and hence collect information directly from you in addition to information we received when you were referred to us. Your information may be collected in several ways, including;

  • on paper
  • via telephone
  • via email
  • face-to-face
  • via online form
  • website cookies

Why is your information being collected?

FSS is just one of a few organisations supporting Staffordshire County Council, which is taking part in a national initiative developed by the Department for Communities and Local Government (DCLG). This is in order to improve the lives of families by building resilience and raising aspirations. Evidence suggests that families who face economic disadvantage are less likely to achieve the same outcomes as their peers. Hence this program is there to reduce inequalities in three key areas:

  1. Child development and school readiness
  2. Parenting aspirations, self-esteem and parenting skills
  3. Child and family health life chances

The information is required so that we know who is are receiving our services and to provide information to government and to our referrers, as well as being able to provide a quality service to the families of Staffordshire county.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation with you once you self-refer a family member or consent to receiving our services.

(c) We have a legal obligation identified in the Childcare Act 2006 as per our agreement with Staffordshire County Council. This legal obligation comes through the Ministry for Housing, Communities and Local Governments troubled families programme. In these cases we are required to identify if families are known to a range of agencies to ensure that the support provided fully meets the needs of the whole family.

(d) We have a vital interest in the protection of vulnerable adults or children under the Safeguarding regulations, as set out in chapter 2 of Working Together to Safeguard Children; a guide to inter-agency working to safeguard and promote the welfare of children, July 2018. Many local organisations and agencies have a duty under section 11 of the Children Act 2004 as amended by the Children and Social Work Act 2017 to ensure that they consider the need to safeguard and promote the welfare of children when carrying out their functions. Some of the services we deliver will be our response to the agreement with Staffordshire County Council and statutory guidance on inter-agency working.

(e) We need it to perform a public task because we are part of the national initiative developed by the Department for Communities and Local Government (DCLG) in order to improve the lives of families.

What we do with the information

We will process your personal information. In this context, 'processing' refers to collecting, recording, organizing, storing, sharing, using, disclosing and disseminating your information as is necessary to fulfil a our contract with yourself or to comply with legal obligations.

We work in collaboration with other agencies such as schools, NHS workers, Clinical Commissioning Groups (CCGs), police, YMCA North Staffordshire, Home-Start Newcastle Borough and Staffordshire Moorlands, Malachi Specialist Family Support Services and East Staffordshire Family Support Service (Harvey Girls). The information is also required for continually improving services for the future.

Some of the information is required to show how effective our services are and this is done by anonymising the data so that no one can identify a person or family from the reports we generate.

No data is shared outside of the UK.

How we store your information

Your information is stored digitally on our computer server locally with off-shore back-up in the 'cloud'. Information in the cloud is backed up in countries which comply with GDPR within the European Union. We also keep paper records which are managed by our family support workers.

Information is currently being kept for a minimum of 2 years unless it is a record superseded by our collaborating with government services. Processing also requires us to archive information in the public interest, for scientific or historical research or for statistical purposes. It will be subject to appropriate safeguards, in accordance with this regulation, for the rights and freedoms of the data subject. The Regulation is Article 89, EU GDPR, "Safeguards and derogations relating to processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes"

In relation to child records and our FSS, we adhere to the Staffordshire County Council Records Retention and Disposal Schedule 2016-2017, version 1.3, author is IGU; approved by IGU (Date 24/10/2016) published by SCC 01/11/2017.

Your data protection rights

Under data protection law, you have rights, including:

Your right of access - you have the right to ask us for copies of your personal information.

Your right to rectification - you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - you have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - you have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - you have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

The lawful basis listed above may not apply in all circumstances. For more information on this please read the guidance on the Information Commissioner Office website

Subject Access Request

A subject access request (SAR) is simply a written request made by or on behalf of an individual for the information which he or she is entitled to ask for under section 7 of the Data Protection Act 1998 (DPA). You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at, 01902 424147 or write to us at Family Support by SCTSP, Paycare House, George Street, Wolverhampton, WV2 4DX.

How to contact us

Family Support by SCTSP
Paycare House
George Street

Tel: 01902 424147

You can also complain to the ICO if you are unhappy with how we have used your information.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113