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Community Family Support Service
By SCTSP

Empowering Families and Supporting Communities

​Our Community Family Support Service provides targeted Tier 2 support to families across Stafford and South Staffordshire, in partnership with Staffordshire County Council.

 

We work with families experiencing difficulties that may affect a child’s development or wellbeing, including issues around parenting, housing, school attendance, or family relationships.

 

Through home visits, practical help, emotional support, and tailored action plans, we aim to empower families to overcome challenges early and prevent the need for more intensive interventions. Our team works collaboratively with local services to ensure a joined-up, family-focused approach that supports lasting positive change.

Tier 2 Family Support

One to one, hands-one practical support.

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  • A named Family Support Worker to coordinate help across schools and other services

  • Completion of an Early Help Assessment 
    (EHA) and an Early Help Plan (EHP)

  • Close working with professionals and agencies to achieve positive outcomes

  • Drop-in sessions

Advice and Guidance

  • Strengthening family relationships

  • Parenting strategies

  • Preparing children for school

  • Emotional and social development

  • Staying safe at home and in the community

  • Mental and physical health

  • Managing the cost of living

  • Substance misuse and recovery

  • Housing, benefits and financial stability

  • Domestic abuse, exploitation and crime prevention

What we offer:
Tier 2 Family Support

  • One-to-one, hands-on practical support

  • A named Family Support Worker to coordinate help across schools and other services

  • Completion of an Early Help Assessment (EHA) and creation of an Early Help Plan (EHP)

  • Close working with professionals and agencies to achieve positive outcomes

Referral process

Anyone can refer a family to the Community Family Support Service- as long as the family has given consent. We just need their contact information and a brief overview of the challenged they're facing to help us decide if if our service us the best fit. 

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After receiving the referral, we'll get in touch with the family to arrange an initial meeting. If we feel another service would better meet their needs, we will signpost them. 

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If there is a wait for our support, there are still plenty of other services available to offer help in the meantime. 

We are not a crisis service.

For urgent concerns about a child's safety, please contact:

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Staffordshire Children's advice and support service:

0300 111 8007

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In an emergency contact the police:

999

Upcoming Events

Support available whilst you wait

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Staffordshire Connects

An online directory offering information about local services, support groups, childcare, and activities for children and families in Staffordshire. It’s a great starting point for finding help near you.

Stay Well

Stay Well provides free, confidential support to help improve mental health and emotional wellbeing. The service can help with low mood, anxiety, stress, and more through self-help tools and talking therapies.

Children's Centres

Children’s Centres offer support for families with young children, including parenting advice, early years education, play sessions, and access to health and wellbeing services.

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Staffordshire & Stoke-on-Trent Wellbeing Service

​This NHS service offers mental health support for adults and young people, including therapy for depression, anxiety, and stress-related issues. Self-referral is available online.

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SENDIASS

SENDIASS provides impartial, confidential advice to parents, carers, and young people with special educational needs or disabilities. They can support with education, EHCPs, and accessing services.

NSPCC Building Connections

​A free online service for young people aged 11–18 who are feeling lonely or isolated. It provides guidance and tools to help build confidence and make social connections.

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New Era

New Era is Staffordshire and Stoke-on-Trent’s domestic abuse support service, offering help for adults and children affected by domestic abuse, as well as support for those wanting to change harmful behaviours.

Families Health and Wellbeing Service (0-19)

This service supports families with children aged 0–19, offering health visiting, school nursing, parenting support, and advice on child development, sleep, feeding, and emotional health.

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